Call (905) 428-1118

Customer Service

Shipping & Delivery

  • Shipping costs are charged to the client at checkout, we use Canada Post, Canpar, and UPS.
  • Ammunition cannot be shipped via Canada Post, it must go Canpar or UPS ground service.
  • By law ammunition, powder and primers cannot go onto an airplane.
  • All orders are shipped with a signature required and tracking information.
  • We cannot ship by UPS or Canpar to a PO Box, it must be shipped to an physical address.
  • Shipping fees are based on weight of the items.
  • The mailing or shipping address of any dangerous goods (firearms, powder, ammo) can only be delivered to you PAL address as mandated the RCMP.
  • If you are shipping back your item you will have to pay your own shipping costs. Shipping costs are non-refundable. This includes refund orders.

Refunds

  • Our Return policy lasts 30 days, to return your item it must be in new unopened condition.
  • Ammunition, Firearms, Gift Cards, Special orders are all final sale items.
  • Sale items are also final sale. No exceptions.
  • All of our merchandise is guaranteed by the manufacture.
  • If you experience any issues with your item send an email to sales@firearmsoutletcanada.com
  • All items are to be sent to 282 Monarch Avenue Unit #25 Ajax, Ontario L1S 2G6

FAQ

Q How Long will it take for my order to ship?
A Orders ship in 1-2 business days, if we are have a sale please allow a few extra days.
 
Q I ordered a restricted firearm does it take any longer to ship?
A Yes. Restricted firearms must be registered, and the ownership transfer can take several weeks and is processed by the RCMP. Accordingly Transfer times may vary. If there is an issue with your transfer you may be contacted by the CFO of your province, or an agent from FOC.
 
Q Can I add to an order I just placed.
A No, you cannot add or alter an order that has already been placed.
 
Q Do you take phone orders?
A We ask that all orders be made online on our website, as it allows our shipping department to receive the order and process it accordingly, pass along tracking information and status updates to the consumer. Ordering online is very secure and simple! We do welcome phone orders if you do prefer.
 
Q Can I finance a firearm?
A Yes you can finance through Tactical Capital Corp.
 
Q If I just bought something online and I would like to cancel my order, it has not shipped yet.
A If you would like to cancel an order that has not shipped yet you may do that, however such a cancellation will be subject to a restocking fee